Today we’d like to introduce you to Trenae Simpson-Thomas.
Hi Trenae, thanks for joining us today. We’d love for you to start by introducing yourself.
Heart to Home Healthcare Services began as a compassionate response to a critical need within the community right before the COVID-19 pandemic. Originally launched as a homecare agency, the company was created to support an often overlooked and underserved population—senior citizens who lacked access to consistent, quality care during an unprecedented public health crisis.
Recognizing the vulnerability of this demographic, Heart to Home focused on providing personalized, in-home support to help seniors remain safe, healthy, and connected while isolated from family and traditional care systems. However, as the pandemic continued to evolve and restrictions impacted the delivery of homecare services, the company faced mounting operational challenges.
In a bold and strategic move to sustain our mission and remain viable, Heart to Home pivoted from homecare services to become a certified medical laboratory. This transition allowed the company to continue serving the community—this time by providing essential testing and diagnostic services, including COVID-19 testing, which was in high demand.
Through resilience and adaptability, Heart to Home has remained committed to its core purpose: supporting the health and well-being of underserved populations, particularly seniors, in times of greatest need.
Would you say it’s been a smooth road, and if not what are some of the biggest challenges you’ve faced along the way?
Upon opening our doors we quickly encountered significant challenges. Lockdowns, health risks, and fear among clients led to decreased demand for homecare services, while rising costs for PPE and safety protocols strained resources. With limited revenue and delays in support funding, sustaining operations became increasingly difficult. Transitioning required navigating complex licensing, hiring specialized staff, and sourcing equipment during national shortages—all while operating under intense time pressure. Our team faced the emotional weight of pivoting away from their original caregiving mission, all while managing the stress and uncertainty of the pandemic. Despite these obstacles, our team adapted with resilience, transforming its operations to continue serving the community in a new and essential way.
Thanks – so what else should our readers know about Heart To Home Healthcare Services Inc?
At Heart to Home, we are more than a service provider—we are a mission-driven organization built on the core values of compassion, community, and service. Over time, we’ve grown and evolved, but our heart has always stayed in the same place: serving people with dignity, care, and commitment. We offer a diverse range of essential services including non-medical homecare (private pay) for seniors and individuals who need support. Our diagnostic testing includes lab work and screenings also DNA testing. Notary and teeth whitening are also services we provide. Substance abuse counseling and C/TPA are some of our newest services.
What makes Heart to Home different is our unwavering focus on people over profit. Every service we offer is delivered with intention, compassion, and a deep respect for the individuals and families we serve. We believe that quality care and trustworthy support shouldn’t be a luxury—they should be accessible, personal, and rooted in community.
Unlike larger, impersonal companies, we bring a human touch to everything we do. Our team is known for showing up with empathy, for listening closely, and for going the extra mile—whether we’re caring for a senior in their home or guiding someone through a sensitive DNA testing process.
We’re most proud of how our brand reflects our values. Heart to Home is a name that truly speaks to our purpose: bringing heartfelt service into people’s lives and homes. Even as we’ve expanded our offerings, we’ve never lost sight of why we started—to serve those who often go unseen, with efficiency, integrity and compassion at every step.
Heart to Home wants our community to know we are here to support you—your health, your family, your peace of mind. Whether you need care for a loved one, assistance with critical documentation, or access to fast and reliable testing, we are your trusted partner. We are proud to be a local, community-focused business that you can count on for excellence, empathy, and real personalized service.
How can people work with you, collaborate with you or support you?
We believe in the power of community and collaboration. Whether you’re an individual, family, business, or organization, there are many meaningful ways to connect with and support our mission. By using our services, if you or someone you know needs in-home care, diagnostic testing, fingerprinting or background checks. Referrals are one of the biggest ways our business grows. If you’ve had a positive experience or know someone who could benefit from our services, send them our way—we’ll take great care of them.
Partnerships and collaborations with healthcare providers, clinics, senior care organizations, nonprofits, and local businesses help to serve our community better, together. Following us on social media and sharing our mission helps us reach more people who need what we offer.
Contact Info:
- Website: https://www.heart2homehealthcareinc.com
- Instagram: @heart2_home
- Facebook: Heart to Home Healthcare Services Inc
- Youtube: heart2_home
